Return and Refund Policy
At Sitrini, we are committed to your satisfaction with your order. Eligible products can be returned within 7 days of the order receipt date, while retaining any mandatory rights or a longer period granted by applicable law.
Conditions for Return Acceptance
For a product to be eligible for return, it must be:
* Unused, unworn, or undamaged.
* In its original condition with all accessories.
* Within its original packaging.
* Accompanied by proof of purchase.
* Retaining the non-use guarantee tag or sticker, which must be attached to the product and unopened or removed.
These conditions apply to all products.
Initiating a Return Request
To initiate a return request, please contact us within 7 days of the order receipt date via the "Contact Us" page, stating your order number and reason for the return.
Our approval and return instructions must be obtained before sending the product. Products sent to us without prior return request and approval will not be accepted.
Damage or Receipt of an Incorrect Product
Please inspect your order immediately upon receipt and contact us within 3 days if the product is damaged, defective, or if an incorrect product was sent. Please attach clear photos of the product, packaging, and order number so we can review and address the situation.
If damage or an error on our part is confirmed, we will cover the return costs and offer a replacement or refund, depending on the situation and legal rights.
Non-Returnable Products
The following products cannot be returned due to a change of mind:
* Products custom-designed, manufactured, or modified according to the customer's request.
* Products from which the non-use guarantee tag or sticker has been removed or opened.
* Products used, worn, or damaged after receipt.
* Earrings and products with a hygiene seal after the seal has been opened.
* Gift cards, if any.
If a custom or non-returnable product arrives damaged or incorrect, please contact us to review the situation. These exceptions do not affect rights related to defective or incorrect products.
Exchanges
If you wish to exchange an eligible product, please contact us first. Exchanges are subject to product availability and may require returning the original product and placing a new order.
Return Costs
The customer bears the shipping costs for returns made due to a change of mind. Original shipping fees are only refundable if the product is damaged or incorrect, or if applicable law requires otherwise.
We recommend using a shipping company that provides a tracking number. We are not responsible for products lost during return shipment by the customer.
Refunds
We will notify you after receiving and inspecting the returned product and inform you of the approval or rejection of your refund request.
Upon approval, the refund amount will be credited to your original payment method within 10 business days. Your bank or payment card provider may require additional time for the amount to appear in your account.
If more than 15 business days have passed after our approval of the refund and the amount has not appeared, please contact us.
Order Cancellations
Orders can be canceled before they are shipped. However, custom orders cannot be canceled after design, manufacturing, or modification has begun.
Legal Rights
This policy does not aim to restrict any mandatory rights granted to the customer by applicable law. If the applicable law grants a return or withdrawal period longer than 7 days, the longer legal period shall apply.
Contact Us
For any inquiries related to returns or refunds, please contact us via the "Contact Us" page available in the store.